Returns
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email our customer service at sales@sz-mingrui.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
MING RUI
Attn: Returns
RMA #
Room 503, Building 2, 1st Row West District , Heshuikou New Village, Heshuikou Community, Matian Street, Shenzhen, Guangdong, China
Please note, you will be responsible for the return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order.
Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Damaged or Defective Items
If an item is found damaged or defective upon receipt, please contact us within 15 days of the delivery date to arrange a refund or exchange, without the need to return the item physically.
Please provide the following:
1. Photos of the front and back of the packaging box.
2. A photo, video, or screenshot clearly showing the defective item or the damaged part of the parcel.
Our customer service team will review your case and arrange a refund or reshipment — no return required.
Order Cancellation
If you want to cancel an order within 24 hours from confirmation of the payment, you will be entitled to a full refund. It is still possible to cancel an order after 24 hours, provided that it has not yet been shipped. If an order has been shipped, it’s impossible for us to cancel or modify it anymore. If you still want a refund, you required to return the item on it’s arrival.
Questions
If you have any questions concerning our return policy, please contact us at:
+86 136-7025-5355
sales@sz-mingrui.com